Resident Liaison Officer

Please note that this job role is a contract for for a minimum of 6 months which the potential to be extended
We are seeking a proactive and empathetic Resident Liaison Officer to act as the key point of contact between residents, contractors, and project teams. You will play a vital role in ensuring residents are informed, supported, and satisfied throughout the lifecycle of housing or construction projects.

Key Responsibilities

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  Act as the main point of contact for residents, addressing queries, concerns, and complaints in a timely and professional manner
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  Build positive relationships with residents to ensure a high level of customer satisfaction
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  Keep residents informed about project timelines, upcoming works, and any disruptions
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  Coordinate access to properties for inspections, surveys, and construction works
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  Maintain accurate records of resident interactions and communications
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  Support vulnerable residents and escalate issues where necessary
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  Work closely with site teams, contractors, and housing management to ensure smooth project delivery
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  Organise and attend resident meetings, drop-in sessions, and community events

Requirements

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  Previous experience in a Resident Liaison Officer or customer-facing role (ideally within housing, construction, or social housing)
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  Strong communication and interpersonal skills
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  Ability to handle sensitive situations with professionalism and empathy
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  Excellent organisational skills and attention to detail
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  Ability to work independently and as part of a team
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  Proficient in Microsoft Office and basic IT systems
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  Full UK driving licence (if required)

Desirable

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  Experience working on refurbishment or planned maintenance projects
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  Knowledge of social housing regulations and tenant engagement practices

What We Offer

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  Competitive salary/package
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  [Company benefits - e.g., pension, holiday allowance, training opportunities]
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  Supportive and collaborative working environment